Theresa runs out of the room (WIN-05-EN)

Martin works at the local labour office. One of his clients is Theresa, a young woman who has an education as accountant. Although there is a shortage of such specialists in region where Theresa lives, she does not find a job. Sometimes her placement is terminated after a few days by the employer; sometimes she quits her new job after a few days. At her last visit to the labour office, Martin took more time and tried to find out why she cannot find a job. Theresa did not give him a proper explanation. Then something strange happened. Martin, who was until then sitting opposite her at his desk, stood up and wanted to fetch a file from a cupboard which was placed behind Theresa. The room was quite narrow and so he had to pass Theresa at a close distance. In that moment where he approached her, Theresa jumped up, screamed “Don’t touch me! Don’t touch me!” and ran out of the room. Martin realized that his client must have suffered a traumatic experience. How should he react the next time?

Based on the given situation, trauma-informed reactions would involve recognizing and responding to the potential impact of trauma on Theresa's behaviour and communication. Trauma can manifest in many ways, including through heightened sensitivity to touch or unexpected movements, and can lead to anxiety or fear in response to perceived threats.

Therefore, Martin should acknowledge and validate the possibility that Theresa may have experienced trauma in her past. This can help to create a safe and supportive environment for her to open up and express her feelings. He should provide reassurance and reassure Theresa that she is safe and that no harm is intended towards her, to help Theresa to build trust and reduce anxiety in future interactions.

Moreover, it is important to create a sense of safety that Theresa can feel secure and less anxious. This could be achieved, e.g., through allowing her to bring a support person with her to the next meeting.

Martin should also try to avoid sudden movements and be aware of the potential impact of sudden movements or unexpected touch on Theresa. If he has to pass by her in the narrow room, he should consider giving her a warning before any movements are made, or asking her permission before approaching her closely. This shows respect for Theresa's boundaries and avoids invading her personal space without her permission.

Martin could also consider offering Theresa support to help her cope with any trauma-related symptoms she may be experiencing, and connect her with local resources, such as counselling or therapy, or providing her with information about trauma and its impact.

Wolfgang Eisenreich, WIN